Privacy Policy
Last updated: December 2024
At ClickTheory, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
Information You Provide
When you contact us or use our services, we may collect:
- Name and contact details (email, phone number)
- Business name and website
- Information about your marketing needs and goals
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on our site
- Referring website and search terms used
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send you relevant information about our services (with your consent)
- Improve our website and user experience
- Analyse website traffic and usage patterns
- Comply with legal obligations
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers who assist us in operating our business (e.g., email services, analytics)
- Professional advisers (lawyers, accountants) when necessary
- Law enforcement or government bodies when required by law
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic (Google Analytics)
- Improve website functionality
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
7. Your Rights
Under Australian Privacy Law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (where applicable)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact information from enquiries is typically retained for 3 years unless you request deletion.
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Transfers
Some of our service providers may be located outside Australia. Where we transfer information internationally, we ensure appropriate safeguards are in place.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated revision date.
12. Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us:
- Email: nick@clicktheory.com.au
- Location: Byron Bay, NSW, Australia
13. Australian Privacy Principles
ClickTheory is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about the APPs, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.